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Frequently Asked Questions – Complete List
We are committed to providing prompt and courteous customer support. Listed below are common questions about ordering and using our software.
Registration and Activation
- I use SUPERAntiSpyware FREE Edition. Where is my registration code?
- My registration code doesn't work. When I try to register, SUPERAntiSpyware shows the error message "The number of valid licenses for the registration code you entered has been exceeded. Please contact our support staff." What do I do?
- What is a registration code?
- I have a lifetime license, but SUPERAntiSpyware is now asking me to renew
- I am asked to register and/or activate again and I have already done so.
- I purchased SUPERAntiSpyware FREE Edition on CD. Where is my registration code?
- I just purchased SUPERAntiSpyware and it says "Code is Invalid!" when I try to activate.
Product Downloads and Definition Updates
- How can I update the database definitions on a PC with no Internet connectivity?
- I receive the error message "There was an error trying to retrieve definitions..."
- How do I configure my proxy to allow SUPERAntiSpyware to connect to the Internet?
- If I prefer manual updates, how frequently should I check for updates?
- How often are updates provided for the program and spyware definitions?
Product Features and Use
- What operating systems is SUPERAntiSpyware compatible with?
- Is SUPERAntiSpyware a Safe Antivirus Program?
- What are the differences between SUPERAntiSpyware FREE Edition and SUPERAntiSpyware Professional?
- How does the SUPERAntiSpyware Quarantine work?
- What does "Enable rescue scan" do?
- The screen at start up bothers me. How can I turn it off?
- Does SUPERAntiSpyware support other languages besides English?
- How does Real Time Protection work to protect me?
- What is the difference between a Quick Scan and a Critical Point Scan?
- How do I keep SUPERAntiSpyware up to date?
- How do I exclude a folder from being scanned by SUPERAntiSpyware?
- Is SUPERAntiSpyware compatible with my web browser?
- Does SUPERAntiSpyware Professional need to be running for the real-time protection to work?
- Should I run all of the Repairs?
- Is SUPERAntiSpyware a spam filter?
- Do I need to register the software? Where is my registration number?
Malware Detection and Removal
- What is The Difference Between Cookies And Spyware?
- Will SUPERAntiSpyware remove ALL the spyware on my system?
- I think SUPERAntiSpyware detected something it should not have. What do I do?
- How often should I scan my computer?
- My Internet Explorer home page is constantly changed. How can I prevent this?
Technical Issues
- How do I disable SUPERAntiSpyware? I am told that I need to disable my anti-spyware to install another software product.
- How do I boot into Safe Mode?
- Why is scheduled scanning not working in SUPERAntiSpyware Professional?
- The scan time seems a bit longer than other products, why is this?
- I am still getting pop-ups when I visit certain websites.
- Can SUPERAntiSpyware prevent me from accessing a website?
- I have no sound on my PC after installing SUPERAntiSpyware.
- I receive a "No Disk" error when scanning with SUPERAntiSpyware.
- When I Installed the Last Update My Home Page indicates it was changed
- I receive a Windows Installer error when I try to uninstall or install SUPERAntiSpyware. What do I do?
- SUPERAntiSpyware says "Setup is requesting authorization..." during installation. What does this mean?
Product Order Information
- I have more than one computer, do I have to purchase SUPERAntiSpyware Professional for each of them?
- If I purchase the Professional version, how long does my subscription last?
- Do I receive a CD with my order?
- How much does SUPERAntiSpyware Professional cost in my currency?
- I have lost my software, do I have to purchase again?
- What is your return policy?
- Is online ordering on this site secure?
- I paid through Paypal, where is my registration code?
- How can I purchase a SUPERAntiSpyware site license?
- Where is my CD?
General
- What is your customer support telephone number?
- I am running other spyware and/or virus programs, will SUPERAntiSpyware interfere with them?
- How long is the trial period for SUPERAntiSpyware Professional?
- How does SUPERAntiSpyware compare with the competition?
- I already have protection from my ISP and/or Cable Provider, do I need SUPERAntiSpyware?
- Does SUPERAntiSpyware 'phone home' or monitor any of my personal information?
- Where can I read the SUPERAntiSpyware End User License Agreement (EULA)?
- I love this product! How can I spread the word to my friends?