Frequently Asked Questions

How do I uninstall SUPERAntiSpyware?

How do I download and install SUPERAntiSpyware?

I lost my registration/activation code, how can I get it again?

SUPERAntiSpyware will not run when my computer starts or when I double-click it.

How do I register my software / where do I enter my registration code?

When I try to install a SUPERAntiSpyware program update, I receive the error message "The update must be done from an account with administrator privileges."

I didn't receive the e-mail with my registration/activation code, where is the e-mail?

How can I contact you?

I have a charge for "Antispyware" on my credit card. What is this?

Why won't my order go through?

I receive a notification that says "Startup Item Added!" What is it and how do I turn it off?

I have a blank "white box" pop-up in the lower right-hand corner of my screen. How can I fix it?

I have a charge for "Antispyware" on my credit card. What is this?

I purchased SUPERAntiSpyware and I am now being billed a monthly charge. What is this charge for?

How do I login to My Account?

I purchased the Technical Support service during checkout. How can I access that Technical Support?

Why won't my order go through?

I have a charge for "Realdefense" on my credit card. What is this?

How do I uninstall SUPERAntiSpyware?

How do I download and install SUPERAntiSpyware?

I receive the error message "The System Administrator has set policies to prevent this installation"

My computer can't connect to the Internet. How can I use SUPERAntiSpyware to scan it?

I lost my registration/activation code, how can I get it again?

How do I register my software / where do I enter my registration code?

I use SUPERAntiSpyware FREE Edition. Where is my registration code?

My registration code doesn't work. When I try to register, SUPERAntiSpyware shows the error message "The number of valid licenses for the registration code you entered has been exceeded. Please contact our support staff." What do I do?

What is a registration code?

I have a lifetime license, but SUPERAntiSpyware is now asking me to renew

I am asked to register and/or activate again and I have already done so.

I purchased SUPERAntiSpyware FREE Edition on CD. Where is my registration code?

I just purchased SUPERAntiSpyware and it says "Code is Invalid!" when I try to activate.

How do I download and install SUPERAntiSpyware?

How can I update the database definitions on a PC with no Internet connectivity?

I receive the error message "There was an error trying to retrieve definitions..."

How do I configure my proxy to allow SUPERAntiSpyware to connect to the Internet?

If I prefer manual updates, how frequently should I check for updates?

How often are updates provided for the program and spyware definitions?

How big is the SUPERAntiSpyware download?

What operating systems is SUPERAntiSpyware compatible with?

Is SUPERAntiSpyware a Safe Antivirus Program?

What are the differences between SUPERAntiSpyware FREE Edition and SUPERAntiSpyware Professional?

How does the SUPERAntiSpyware Quarantine work?

What does "Enable rescue scan" do?

The screen at start up bothers me. How can I turn it off?

Does SUPERAntiSpyware support other languages besides English?

How does Real Time Protection work to protect me?

What is the difference between a Quick Scan and a Critical Point Scan?

How do I keep SUPERAntiSpyware up to date?

How do I exclude a folder from being scanned by SUPERAntiSpyware?

Is SUPERAntiSpyware compatible with my web browser?

Does SUPERAntiSpyware Professional need to be running for the real-time protection to work?

Should I run all of the Repairs?

Is SUPERAntiSpyware a spam filter?

Do I need to register the software? Where is my registration number?

I receive a notification that says "Startup Item Added!" What is it and how do I turn it off?

How do I install the SUPERAntiSpyware Browser Extension?

What is The Difference Between Cookies And Spyware?

Will SUPERAntiSpyware remove ALL the spyware on my system?

I think SUPERAntiSpyware detected something it should not have. What do I do?

How often should I scan my computer?

My Internet Explorer home page is constantly changed. How can I prevent this?

Why does it take a very long time to remove the detected threats?

SUPERAntiSpyware will not run when my computer starts or when I double-click it.

When I try to install a SUPERAntiSpyware program update, I receive the error message "The update must be done from an account with administrator privileges."

How do I disable SUPERAntiSpyware? I am told that I need to disable my anti-spyware to install another software product.

How do I boot into Safe Mode?

Why is scheduled scanning not working in SUPERAntiSpyware Professional?

The scan time seems a bit longer than other products, why is this?

I am still getting pop-ups when I visit certain websites.

Can SUPERAntiSpyware prevent me from accessing a website?

I have no sound on my PC after installing SUPERAntiSpyware.

I receive a "No Disk" error when scanning with SUPERAntiSpyware.

When I Installed the Last Update My Home Page indicates it was changed

I receive a Windows Installer error when I try to uninstall or install SUPERAntiSpyware. What do I do?

SUPERAntiSpyware says "Setup is requesting authorization..." during installation. What does this mean?

I have a blank "white box" pop-up in the lower right-hand corner of my screen. How can I fix it?

Why does it take a very long time to remove the detected threats?

I have more than one computer, do I have to purchase SUPERAntiSpyware Professional for each of them?

I didn't receive the e-mail with my registration/activation code, where is the e-mail?

If I purchase the Professional version, how long does my subscription last?

Do I receive a CD with my order?

How much does SUPERAntiSpyware Professional cost in my currency?

I have lost my software, do I have to purchase again?

What is your return policy?

Is online ordering on this site secure?

I paid through Paypal, where is my registration code?

How can I purchase a SUPERAntiSpyware site license?

Where is my CD?

What is your customer support telephone number?

I am running other spyware and/or virus programs, will SUPERAntiSpyware interfere with them?

How can I contact you?

How long is the trial period for SUPERAntiSpyware Professional?

How does SUPERAntiSpyware compare with the competition?

I already have protection from my ISP and/or Cable Provider, do I need SUPERAntiSpyware?

Does SUPERAntiSpyware 'phone home' or monitor any of my personal information?

Where can I read the SUPERAntiSpyware End User License Agreement (EULA)?

I love this product! How can I spread the word to my friends?

How big is the SUPERAntiSpyware download?

How do I install the SUPERAntiSpyware Browser Extension?

How do I become an authorized SUPERAntiSpyware reseller?

How do I find the answer to my question about using SUPERAntiSpyware?

How can I contact you?