Frequently Asked Questions

Why won't my order go through?

Two common reasons a card is declined by your bank:

1. The CVV2 security code (3 digits on back), card number, or expiration date are incorrect.
2. The billing address (in particular, the zip code) used for purchase does not match the address on file for the payment method.

We recommend double checking your order and making sure the information you input is correct. If you are unsure you can always talk to your bank or card issuer to verify your information.

Please note that our billing system cannot accept prepaid gift credit cards, nor debit cards without the Visa or Mastercard logo.

Click here if you need assistance with this issue

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