Frequently Asked Questions SUPERAntiSpyware.com is committed to providing prompt and courteous customer support. Listed below are frequently asked questions regarding our products and services. Installation and Uninstallation   I receive a Windows Installer error when I try to uninstall or install SUPERAntiSpyware. What do I do? I receive the error message "The System Administrator has set policies to prevent this installation" I receive the error message "The Windows Installer Service could not be accessed..." I receive the error message "The Error 1327. Invalid Drive..." Product Downloads and Definition Updates   How can I update the database definitions on a PC with no Internet connectivity? I receive the error message "There was an error trying to retrieve definitions..." If I prefer manual updates, how frequently should I check for updates? How do I configure my proxy to allow SUPERAntiSpyware to connect to the Internet? How often are updates provided for the program and spyware definitions? Product Features and Use   With which operating systems is SUPERAntiSpyware.com software compatible? How does the SUPERAntiSpyware Quarantine work? Do I need to register the software? Where is my registration number? How does Real Time Protection work to protect me? The screen at start up bothers me. How can I turn it off? Does SUPERAntiSpyware Professional need to be running for the real-time protection to work? Does SUPERAntiSpyware support other languages besides English? Is SUPERAntiSpyware a spam filter? Is SUPERAntiSpyware compatible with my web browser? Malware Detection and Removal   Will SUPERAntiSpyware remove ALL the spyware on my system? Are cookies really spyware and are they dangerous? How often should I scan my computer? I think SUPERAntiSpyware detected something it should not have, what do I do? My Internet Explorer home page constantly is changed. How can I prevent this? Technical Issues   How do I disable SUPERAntiSpyware? I am told that I need to disable my anti-spyware to install another software product. The scan time seems a bit longer than other products, why is this? Can SUPERAntiSpyware prevent me from accessing a website? Why is scheduled scanning not working in SUPERAntiSpyware Professional? Product Order Information   I have more than one computer, do I have to purchase SUPERAntiSpyware Professional for each of them? If I purchase the Professional version, how long does my subscription last? I have lost my software, do I have to purchase again? I purchased SUPERAdBlocker as part of a bundle. Where do I download it? I paid through Paypal, where is my registration code? Can I purchase SUPERAntiSpyware with a check or money order? What is your return policy? Where is my CD? How can I purchase a SUPERAntiSpyware site license? General   I am running other spyware and/or virus programs, will SUPERAntiSpyware interfere with them? How does SUPERAntiSpyware compare with the competition? How long is the trial period for SUPERAntiSpyware Professional? Does SUPERAntiSpyware 'phone home' or monitor any of my personal information? Is there complete documention and help available? I already have protection from my ISP and/or Cable Provider, do I need SUPERAntiSpyware? I love this product! How can I spread the word to my friends? Where can I read the SUPERAntiSpyware End User License Agreement (EULA)? Resellers and Partners   How do I become an authorized SUPERAntiSpyware reseller? Need More Help?   How do I find the answer to my question about using SUPERAntiSpyware? If you do not find the answer to your question, please submit a Customer Support Request (CSR) ticket and a representative will promptly assist you.

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