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Frequently Asked Questions

Below is the answer to your question. If your question is not completely answered, please submit a Customer Support Request (CSR) and a representative will assist you.
 
I receive a "No Disk" error when scanning with SUPERAntiSpyware. Click here to return to the FAQ page!
 
The error you are seeing is generated by Windows and not SUPERAntiSpyware. It does not represent a serious or unrecoverable PC problem, and is not related to a malware infection nor an unique issue with your PC.

The SUPERAntiSpyware scanner takes several preventative measures to avoid and suppress this "error" condition including telling Windows to not display this error at all -- however, Windows can get in a state where the dialogue will display no matter what the application does programatically. If you research the "No Disk" error, you will find that this affects any number of products.

You may find that placing a disk in your empty drive (referenced in the "No Disk" error) may remedy the condition temporarily, as may rebooting your PC, or...in the less desirable case, doing a Custom Scan without the Registry selected.

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