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| Why is scheduled scanning not working in SUPERAntiSpyware Professional? |
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Check your scheduled scan options by clicking the "Scheduled Scan" button on the SUPERAntiSpyware main menu.
For scheduled scanning to run, the following must be true:
- Windows must be on, and running in normal mode (not in a power-saving mode like sleep).
- SUPERAntiSpyware must be running. The icon in the system tray is usually a reliable indication of that.
- The SUPERAntiSpyware main menu must be closed.
If the above conditions are true, and the scan does not start as expected, confirm that you can manually start a scan of the same type, and that the scan runs to completion. If there’s a problem with the scan, resolve that first.
If the manual scan works, but the scheduled scan does not, try scheduling the scan again for a few minutes in the future. Make sure you schedule the scan for daily, not weekly, when testing! Make sure the "Check for Definition Updates before scanning" option is checked, and the "Do not show the user interface (main screen) while scanning" option is unchecked. Those options will ensure that something visible happens when the scan starts and ends.
Then close the SUPERAntiSpyware window. Right-click the SUPERAntiSpyware icon (the yellow/brown bug) in the system tray (near the Windows system clock) and select "Exit." Then start SUPERAntiSpyware from your desktop or Start menu shortcut, close the main menu when it opens, and wait to see if SUPERAntiSpyware checks for updates at the appointed scan time.
If the scan works as expected, schedule the scan for the desired time, and exit and restart SUPERAntiSpyware as above. |
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